FAQ
What kind of tours and activities do you offer?
At Glovigo, we offer a wide range of tours and activities across Iceland, including:
- Adventure tours (glacier hiking, snowmobiling, ice caving)
- Sightseeing tours (Golden Circle, South Coast, Snæfellsnes Peninsula)
- Northern Lights hunting (seasonal) Self-drive tours (for independent travelers)
- Relaxing experiences (hot springs, geothermal spas)
- Wildlife experiences (whale watching, puffin tours)
You can browse and book all tours directly on our website.
How do I book a tour or activity?
Booking is quick and easy! Simply:
- Browse our tour listings on our website.
- Select your preferred tour and date.
- Complete the secure checkout process.
- Receive your confirmation email with all the details.
For any booking assistance, feel free to contact our support team at info@glovigo.com
What is your cancellation policy?
Cancellation policies vary by tour and are determined by the tour operator. You can view the exact cancellation terms for each tour during the booking process under the “Cancellation Policy” section.
In general, cancellation policies may include:
- Non-refundable bookings for specific tours.
- Full or partial refunds if canceled within the allowed time frame.
- No refund for last-minute cancellations or no-shows.
Always check the specific policy for your selected tour before booking.
What should I wear on a tour or activity?
Iceland’s weather can be unpredictable, so dressing appropriately is key! We recommend:
- Warm layers (wool or fleece)
- Waterproof outerwear (jacket & pants) Sturdy hiking boots (for outdoor adventures)
- Gloves, hat, and scarf (especially in colder months)
- For specialized tours, such as glacier hikes or snorkeling, necessary equipment is provided.
What's the weather like in Iceland?
Iceland’s weather can be unpredictable but in general, summer temperatures are around 15°C with the north and east often being the warmest parts in the summer but coldest in winter. Average January temperatures in Reykjavík, at around zero, are actually higher than those in New York.
What language is spoken in Iceland?
Icelandic is the official language of Iceland with around 98% of the population speaking English fluently.
What is the best time of year to visit Iceland?
It depends on what you want to experience:
- Summer (June-August): Midnight sun, lush landscapes, best for road trips.
- Winter (November-March): Northern Lights, ice caves, fewer crowds.
- Spring & Autumn: Milder weather, fewer tourists, and stunning seasonal colors.
Each season offers a unique way to experience Iceland!
Do I need travel insurance for your tours and activities?
We highly recommend purchasing travel insurance to cover unexpected cancellations, weather disruptions, or medical emergencies. Some adventure activities may require special coverage, so check with your insurance provider.
Do you offer private tours?
Yes! We offer customizable private tours for individuals, families, and groups. Private tours provide a more personalized experience with flexibility in itinerary and schedule. Contact us at info@glovigo.com for custom tour requests.
Are your tours and activities suitable for children?
Many of our tours are family-friendly, but some activities (e.g., glacier hikes, snowmobiling) have minimum age requirements. The age limit is specified in the tour description.
Do you offer transportation to and from hotels?
Yes! Many of our tours include pick-up and drop-off services from hotels in Reykjavík. This information is available on the tour details page. If your tour does not include transportation, you may need to meet at a designated departure point.
Do you offer discounts for groups?
Yes! We offer group discounts for larger bookings. If you’re planning a corporate trip, school group, or special event, contact us at info@glovigo.com for custom pricing and arrangements.
How far in advance should I book a tour or activity?
We recommend booking as early as possible, especially for popular tours such as Northern Lights, Golden Circle, and Ice Cave tours. Summer and winter seasons sell out quickly, so securing your spot in advance ensures availability.
Are your tours and activities accessible to people with disabilities?
Some of our tours are wheelchair-friendly, while others may involve rough terrain. Please check the accessibility details on the tour page or contact us for recommendations on suitable tou
Can I customize a tour or activity?
Yes! We can help create a tailor-made experience to fit your interests, schedule, and group size. Contact us for customized itineraries, private tours, or special requests.
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), Apple Pay, and other secure online payment methods. All transactions are processed securely.
What happens if my tour or activity is canceled due to weather?
Iceland’s weather can be unpredictable, and some tours (e.g., Northern Lights, boat tours) may be canceled for safety reasons. In such cases, you will be offered:
- A rescheduled tour (if available)
- An alternative experience
- A full refund, depending on the operator’s policy
We always prioritize your safety and experience, so we will work with you to find the best solution.
Need More Help?
If you have any other questions, feel free to contact our support team via email at info@glovigo.com. We’re happy to assist you! 🚀